FAQs

Welcome to the Anchor Tags™ System Frequentlyy Asked Questions

Whether you're learning about the Anchor Tags™ System, waiting for your order to arrive, personalizing your support hub, or looking for answers after your purchase, we're here to help.

Our goal is to make the process simple, secure, and easy to understand.

If you can't find the answer you're looking for, we're happy to help.

📧 support@craft-alchemy.com

Before You Buy

The Anchor Tags™ System at a Glance

✔ Not an App
There is nothing to download or install.

✔ No Subscription Required
There are no monthly fees required to use your system.

✔ One-Time Purchase
Once personalized, your Anchor Tags™ System works indefinitely.

✔ Private & Personalized
You decide what information is included in your private support hub.


Frequently Asked Questions

 

What is the Anchor Tags™ System?

The Anchor Tags™ System is a private, personalized support system designed to help you quickly access the information, resources, and contacts you've chosen to share.

Each system includes engraved Anchor Tags™ that link directly to your personalized support hub using a QR code.

Your support hub can include important contacts, calming strategies, medical information, helpful resources, audio, videos, and other personalized support tools.

Who is the Anchor Tags™ System designed for?

The Anchor Tags™ System can benefit anyone, including:

• Veterans & First Responders

• Individuals living with PTSD

• Autism & Neurodivergent individuals

• Mental health support

• Medical conditions

• Older adults

• Caregivers

• Families

• Anyone who wants quick access to personalized support information

Is this an app?

No.

The Anchor Tags™ System is not an app.

There is nothing to download, install, update, or log into.

Simply scan the QR code on your Anchor Tags™ to access your personalized support hub.

Why isn't it an app?

Most of us already keep our entire lives on our phones—messages, photos, banking apps, email, and personal information.

The Anchor Tags™ System was intentionally designed to provide quick access to only the support information you've chosen to share without requiring access to everything else on your device.

This helps protect your privacy while making important information easier to access when it's needed.

Do I need a subscription?

No.

The Anchor Tags™ System is a one-time purchase.

Once your support hub has been personalized, it continues to work indefinitely.

If your information changes in the future, updates and replacement Anchor Tags™ are available separately.

What comes with my purchase?

Each retail Anchor Tags™ System includes:

✔ Two engraved Anchor Tags™

✔ Your private personalized support hub

✔ Personalization instructions

✔ Long-term access to your support hub

What happens after I place my order?

After placing your order:

  1. You'll receive your Anchor Tags™ System.

  2. Follow the included instructions to personalize your support hub.

  3. Complete the secure personalization form.

  4. Your personalized support hub will be linked to your Anchor Tags™.

What information can I include?

Your support hub is personalized by you.

Many people choose to include:

• Emergency contacts

• Important medical information

• Calming strategies

• Grounding techniques

• Videos

• Audio

• Helpful resources

• Caregiver information

• Personal notes

Only the information you choose is displayed.

Is my information private?

Yes.

Privacy is one of the guiding principles behind the Anchor Tags™ System.

Only the information you've intentionally chosen to include is displayed within your support hub.

Can I update my support hub later?

Absolutely.

If your information changes, you can purchase an update to keep your support hub current.

What if I lose one of my Anchor Tags™?

Replacement Anchor Tags™ are available.

Your support hub remains intact and can be linked to your replacement tag.

Can I purchase the Anchor Tags™ System for someone else?

Yes.

Many customers purchase the Anchor Tags™ System for a spouse, child, parent, caregiver, veteran, or loved one.

Can organizations use the Anchor Tags™ System?

Yes.

We work with organizations interested in providing the Anchor Tags™ System to those they serve.

Please contact us to learn more about organizational solutions.

Need Additional Help?

If your question wasn't answered above, we'd love to help.

📧 support@craft-alchemy.com

We respond to support requests as quickly as possible during normal business hours.

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